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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payments & Pricing
- Repair Policy
- Updating Account Information
- Shipping & Delivery
- Most of the products for sale online are in-stock. However, due to the hand-fabricated nature of our jewelry, some pieces may require a longer delivery time. If any pieces are out of stock or unavailable to meet shipping requirements, we will contact you immediately via email.
- Orders received before 12:00PM PST for in-stock items will ship the same day. Orders received after 12:00PM PST will ship the following business day. We ship UPS Ground, 3-Day Air, 2-Day Air, and Overnight (excluding Sat. delivery) to the United States. (For international orders, please email or call 1-415-235-1551). A physical address is required as UPS will not deliver to P.O. boxes.
- Our shipping costs for the contiguous United States are listed below. Pricing may vary based on the weight of the package and the shipping address. Pricing is subject to change:
- US (excluding AK,HI,PR)
- Estimates based on 1 lb. package insured to average product cost value. Heavier or more expensive packages will incur higher charges.
- If you require your order to ship outside the continental USA, please email or call us at 415-235-1551 to make arrangements.
- Please add one day to shipping time frames during Holidays as most carriers are closed.
- Privacy & Security
- You can shop at www.debdurant.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
- The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
- • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- • Industry leading encryption hardware and software methods and security protocols to protect customer information.
- • Compliance with the Payment Card Industry (PCI) Data Security Standard.
- For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
- www.debdurant.com is registered with the Authorize.Net Verified Merchant Seal program.
- Returns & Replacements
- If for any reason you are unhappy with an item that you have purchased from us online, you may return it to us within 14 days of receipt for a full refund. Unfortunately, returns cannot be accepted on special order items or on international orders. Please be sure that items are returned with their original packaging and in perfect condition. We apologize, but no COD deliveries will be accepted.
- To return or exchange an item, please send an email or call 415-235-1551 to request a return authorization (RA) number. Items cannot be accepted for return without their RA number.
- Please send returns to:
-
Deb Durant Custom Designs
Online Store Returns
RA # ______________
1831 Marin Ave.
Berkeley, CA 94707
- Please make sure to clearly write the RA number on the outside of the package in order to ensure the delivery is accepted. For your protection, please also insure the package for the full purchase amount. Deb Durant Custom Jewelry Design is not responsible for any returned items that are damaged or lost in transit.
- Credits are happily refunded via the original method of purchase upon receipt of the item in satisfactory condition. Typically, refunds will be reflected on your credit card statement within 3-5 business days. Additionally, you will be notified via email once your return has been processed. Please note: refunded credits are for goods only, and do not include the original shipping costs.
- In the unfortunate event that you are returning an item because it has been damaged or is defective in any way, or if you received the incorrect piece, please refer to our Repairs Policy.
- Ordering
- Our products are available for purchase 24 hours a day through our online store; via phone at 415-235-1551, Monday through Friday, 9:00AM – 4:00PM PST, or through retailers carrying Deb Durant Custom Jewelry.
- Most items are in stock and available for shipment once an order has been processed. However, if any item is backordered or delayed for any reason, we will contact you immediately via email or by phone with the expected shipment date.
- If you wish to modify or cancel an order that has not yet shipped, please email or call us at 415-235-1551. If your product has already shipped, please follow the returns procedure as indicated in our returns policy.
- You will receive an email confirmation of your order once it has been placed, and also a second email confirming the shipment of your order. This 2nd email will include a tracking number that can be used to track the status of your delivery. You can check the status of your order by logging into My Account, or by contacting us via email, or phone at 415-235-1551 during hours of operation.
- Payments & Pricing
- We accept VISA, MasterCard, Discover, and American Express credit cards as means of payment for online purchases. Purchases are charged to your credit card when your order is shipped.
- To redeem a gift certificate, please indicate your gift certificate number as the form of payment on the shopping cart page. Enter the code into the prompt box. This will apply the credit to your total. If the gift certificate does not cover the entire amount due, you can pay the remaining portion of your balance via credit card.
- Sales tax is automatically calculated based on your shipping address, and all orders shipping within California are subject to a 9.75% sales tax. Sales to out-of-state residents are not subject to CA sales tax.
- Repairs Policy
- We will be happy to repair any item purchased through the online store. We offer repairs due to user wear-and-tear over time, production fault, lost earring mates, or any other alteration to a piece of Deb Durant Custom Jewelry. We stand behind the quality of our jewelry 100% and are happy to provide repairs due to breakage free of charge for one full year from the date of purchase on our online store. After one year, repairs may incur a charge depending on the circumstances of the repair. Elective repairs such as ring re-sizing, chain length alteration, or client errors typically involve a nominal charge. Please note that shipping charges for elective repairs or repairs due to client error should be assumed by the client. Typically, for elective repairs there is a $25 service minimum service charge plus cost of additional materials needed to complete the repairs.
- For half pairs of earrings requests, the cost will be half the price of the full pair of earrings, plus shipping.
- Please email deb@debdurant.com or call 415.235.1551 for pricing and guidelines for ring re-sizing to ensure the re-sizing process is done to your complete satisfactory. Please Note: not all rings can be resized, please contact us at 415-235-1551 for more information on your particular ring design.
- We always do our best to accommodate each and every repair request, but due to the hand-made one-of-a-kind nature of some of our pieces, components may not be available for repair.
- Updating Account Information
- Create your own personal account today. You can store your personal information to make shopping and check-out easier and faster, review your order status and order history, and save and send your wish list of favorite items to friends or family.
- Click here to create your own account
| Method | Cost | Approx. Time to Delivery |
|---|---|---|
| UPS Ground | $12.00 | 2 business days within CA, 5-7 days elsewhere |
| UPS 3-day | $16.00 | 3 business days |
| UPS 2nd Day Air | $20.00 | 2 business days |
| UPS Next Day Air | $40.00 | Next business day by 4PM |
